Legal
Privacy Policy
We are committed to protecting your personal data and handling it with honesty, transparency, and care — in full accordance with UK GDPR.
Last updated: 17 April 2026
Company Information
Q&S Solution operates as a professional cleaning service provider in the United Kingdom. Where applicable, we act as the "data controller" for the purposes of UK GDPR, meaning we are responsible for how your personal data is handled. If required, further company or registration details can be provided upon request.
1. Introduction
Q&S Solution MK Limited is the data controller responsible for your personal data.
Registered in England and Wales (Company No: 17035076)
Registered Office: 42 Sheep Way, MK14 5FP, United Kingdom
Q&S Solution MK Limited("we", "us", or "our") is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we receive, use, store, and protect personal information that is shared with us by clients and anyone who contacts us in the course of requesting or using our services.
By using our services or contacting us in any capacity, you acknowledge that you have read and understood this policy.
2. Information We Receive
Q&S Solution does not actively collect personal data through automated systems or user accounts.
We only receive personal information when it is voluntarily provided by the client for the purpose of requesting or carrying out a service. This typically happens when a client:
- Calls us directly
- Sends a message via WhatsApp or email
- Requests a quote or books a service
The information provided may include:
- Name and contact details (phone number, email address)
- Property address and access information
- Service details and requirements
We do not collect sensitive personal data unless it is strictly necessary for the safe and proper delivery of a service.
Limited Website Data
Like most websites, basic technical data such as IP address and browser type may be received automatically for security and performance purposes only. This data is not used to identify individuals, and is not sold or shared for any marketing purpose.
We do not engage in behavioural tracking, user profiling, or advertising-based data collection.
3. How We Use Your Information
We use the information we receive solely to deliver and manage our cleaning services. Specifically, this includes:
- Confirming and carrying out the service you have requested
- Communicating with you regarding bookings, schedules, and updates
- Maintaining records for accounting and legal compliance
- Responding to queries, complaints, or disputes
Most client communication is conducted via phone, WhatsApp, or email, based on the client's preferred method.
We do not use your personal information for unsolicited marketing, and we do not build marketing databases from client data.
4. Data Minimisation Commitment
We are committed to collecting only the minimum personal data necessary to deliver our services. This means:
- We only ask for what we genuinely need — name, contact details, address, and service requirements
- We do not build databases for marketing or profiling purposes
- If a client enquires but does not proceed with a booking, their data is not retained
- Data that is no longer required is securely deleted or disposed of
- Clients may request deletion of their data at any time by contacting us directly
Our approach to data is minimal, purposeful, and respectful of your privacy.
5. Legal Basis for Processing (UK GDPR)
Where we use your personal data, we do so under the following lawful bases as defined by UK GDPR:
- Contract performance: To carry out the service you have requested and fulfil our agreement with you.
- Legal obligation: To comply with applicable UK laws, tax requirements, and regulatory obligations.
- Legitimate interests: To operate and protect our business, provided these interests do not override your fundamental rights.
- Consent: For any communication or processing that requires your explicit agreement.
6. Payments
We accept payment by bank transfer, cash, or card (where applicable at the point of service). We do not operate an online payment system on our website.
No sensitive payment data — such as card numbers or bank account details — is stored on our website or in any digital systems we maintain. Payment records are retained only for the purposes of accounting and legal compliance.
7. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We share data only where strictly necessary, such as:
- With accountants or legal advisors for compliance purposes
- With regulatory or legal authorities where required by law
- With service providers who assist in our business operations, under strict confidentiality obligations
Any third party we engage is required to handle personal data responsibly and in accordance with UK data protection law.
8. Data Security
We take appropriate steps to protect personal data against unauthorised access, disclosure, or loss. Access to client information is limited to those who need it to carry out their role, and all staff are required to maintain confidentiality.
While we take data security seriously, no method of electronic transmission or storage is entirely without risk.
9. Data Retention
We retain personal data only for as long as necessary for the purpose it was provided, or as required by law:
- Service and financial records: 6 years (for tax and accounting compliance)
- Dispute and complaint records: until the matter is fully resolved
- Enquiries that did not lead to a booking: not retained
Once data is no longer required, we ensure it is securely deleted or disposed of. Clients may request early deletion of their data at any time.
10. Your Rights Under UK GDPR
Under UK GDPR, you have the following rights in relation to your personal data:
- The right to access your personal data
- The right to correct inaccurate or incomplete personal data
- The right to erasure ("right to be forgotten") where applicable
- The right to restrict processing in certain circumstances
- The right to data portability
- The right to object to processing based on legitimate interests
- The right to withdraw consent at any time, without affecting prior processing
- The right to lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details in Section 14 of this policy.
11. Cookies
Our website may use basic cookies for essential functionality and performance monitoring. We do not use cookies for targeted advertising or behavioural profiling.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
12. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly receive or process personal data from children under the age of 18.
If we become aware that personal data has been received from a child without verified parental consent, we will take immediate steps to delete that data.
13. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those external sites.
We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with a revised effective date. Continued use of our services following any update constitutes acceptance of the revised policy.
We recommend reviewing this policy periodically to stay informed about how we protect your data.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please get in touch using the details below.
For all data protection enquiries, including requests to exercise your rights under UK GDPR, you may contact us using the details above. This contact point serves as our primary point of contact for all data protection matters.
16. ICO Registration & Compliance
Q&S Solution is committed to full compliance with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
If you believe your data has been handled unlawfully and we have not resolved your concern, you have the right to raise a complaint directly with the Information Commissioner's Office (ICO) or by calling 0303 123 1113.
17. Data Accuracy
We rely on the accuracy of the information provided by our clients. It is your responsibility to ensure that any personal data shared with us is correct, complete, and up to date.
We are not responsible for any service failures or complications arising from inaccurate or incomplete information provided by the client.
18. Business Communication
By contacting Q&S Solution via phone, WhatsApp, email, or any other channel, you consent to us responding and communicating with you through those same channels for service-related purposes.
Most client communication is conducted via phone, WhatsApp, or email, based on the client's preferred method.
We do not send unsolicited marketing messages. Any promotional communication is only sent where explicit consent has been given, and you may withdraw that consent at any time.
19. Call Recording & Message Logs
For quality control and dispute resolution purposes, communications — including calls, emails, and messages — may be recorded or stored where appropriate.
These records are handled securely, retained in line with our data retention schedule, and accessed only when operationally or legally necessary.
20. Data Breach Procedure
In the unlikely event of a personal data breach, we will take immediate steps to:
- Investigate the nature and scope of the incident
- Contain and secure any affected data
- Notify the ICO within 72 hours where legally required
- Inform affected individuals without undue delay where there is a high risk to their rights
We maintain an internal record of any data incidents in compliance with our UK GDPR obligations.
21. Third-Party Services Disclaimer
We may use trusted third-party tools — such as communication platforms or scheduling tools — to operate our business. We are not responsible for how these third parties handle personal data once it is transferred to their systems.
We encourage clients to review the privacy policies of any third-party services involved in their interaction with us.
Examples of third-party service providers we may use include communication platforms (such as WhatsApp), email providers, cloud storage systems, and scheduling or administrative tools. These providers process data only to the extent necessary for business operations and are expected to comply with applicable data protection standards.
22. Legal Claims & Data Protection
We reserve the right to retain and use personal data where necessary for:
- The establishment, exercise, or defence of legal claims
- Dispute resolution and complaint handling
- Enforcement of our Terms & Conditions
- Compliance with court orders or regulatory investigations
Such retention is carried out only to the extent necessary and in accordance with applicable UK data protection law.
23. International Data Transfers
Some of the third-party services we use to operate our business — including communication platforms such as WhatsApp or email providers — may process or store data outside the United Kingdom.
Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data, in accordance with UK GDPR requirements.
By using our services, you acknowledge that your data may be transferred and processed outside the UK where necessary for the delivery of our services.